If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement.
Please keep your receipt for proof of purchase.
I have a missing item from my order, what can I do?
If you're missing an item, please make sure to check your emails as your items may be getting sent separately. If you believe an item is missing, please complete our form at the bottom of this page.
My item is faulty or damaged. Can I get an exchange or refund?
We can offer an exchange, refund or store credit on any faulty/damaged items.
Can I return my item to an Off Ya Tree store?
No unfortunately not. All website returns need to come back to the location it was sent from, to assess returns and process refunds from there.
Will you refund the postage I paid to return an item to you?
We are unable to refund the postage you paid to send an item back, unless you’re returning a faulty item. When you return an item, we’ll refund what you paid for the item.
My clothing item is the wrong size, can I exchange it?
Please ensure to check size charts on clothing items before purchasing to ensure you'll receive the correct item. If you're unsure of sizes you can ask us through our contact form HERE.
If you find your item still doesn't fit, please fill out our return form at the bottom of this page.
Note* Customers will be responsible for postage back to our warehouse and once received the exchanged item will be sent out.