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With many people moving to online shopping as they work from home, self-isolate or sensibly avoid confined public spaces to protect themselves, we are continuing to see an increase in parcels that is resulting in some delays in our network.

The current reduction in domestic Qantas & JetStar flights has seen delays begin to occur in our domestic deliveries.

With safety our priority, social distancing measures we have put in place across our facilities have also impacted how we sort parcels and letters.

Our parcels businesses is experiencing an increase in heavier parcels that require manual processing – exercise equipment and wine shipments fall into this category, which may take longer than usual to deliver.

We’re using the breadth and benefit of our extensive network to work tirelessly for our communities and to keep delivering for Australians.

We apologize for any inconvenience that this may cause, but be assured that we’re working as hard as we can to reduce the impact on customers, and thank everyone for their support and patience during this time.

Please use our tracking tool to keep up to date with estimated delivery times at or

For COVID19 updates regarding our services, please continue to go to